HCM and OJ
Machines:
HCM sidecabinets with OJ
Problem description:
“Wrong” amount of notes in the AB box.
Explanation:
Have in mind that the important part is that the customer ALWAYS get the correct amount of notes. This is essential.
The downside is that the administration of the note boxes sometime is not fully correct and need for sure some understanding.
Normal operation:
When notes leave RB but is not picked correct (For example double pick) the notes are sent to AB instead being sent to Customer (CS).
This explain why the amount of notes might be:
- Higher than the expected in the AB box.
- Lower in the RB
The TOTAL PRESENTED amount is always the same -1 in RB = +1 in the AB
The problem is that you normally don´t empty the complete machine so you only see the “miscount” in the AB box.
POSSIBLE WORKAROUND:
A possible workaround is to place the suspect picking in the URJB box.
That way your AB box is “always” correct.
Routine:
When emptying the URJB you count the notes and compare with the actual level.
All notes over that level should be put in the correct RB box. That way it will be correct.
Change in the
C:\OrchardJ\resources\static\configuration\Read.repository
LocalWS|scancoin|HCM|properties|dispenseRejectsToUrjb(String)=F Change F to T
